#422 Advanced CX at Scale with Tony Schettino, VP at Hexaware

Today we’re talking to Tony Schettino, VP at Hexaware. And we discuss how Hexaware takes a holistic approach to customer experience, implementing technology at every level. How NLU and NLP AI models have evolved, and tips for being a lifelong learner.

All of this, right here, right now, on the Modern CTO Podcast!

To learn more about Hexaware, check them out at https://hexaware.com

In case you missed it: check out the other 2 episodes we've released with executives at Hexaware:

About Tony Schettino:

I am a can-do problem solver, passionate creator of new markets, and new revenue opportunities with a focus on delivery and operational excellence. I have been an individual contributor, as well as a senior management team member including CRO and General Manager responsible for all P&L. I have contributed from $2 million to over $100 million in annual revenue and consistently overachieve. 
• Revenue expansion of a startup from $0 to $178 million in annual revenue
• Successful completion of IPO process with two companies 
• Extensive sales and management experience with P/L responsibility, growing revenue 200% annually
• Increased average deal size by over $1,000,000, reduced average discount to < 8%
• Reduced days sales outstanding (DSO) from over 120 days to under 40 days
• Broad “start-up” business acumen. general leadership experience, and entrepreneurial insights, helped to raise $11 million Series B funding

About Hexaware:

Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything™, Cloudify Everything™, Transform Customer Experiences™”. Powering Hexaware’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,833 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported 2020 global revenue of USD $845.04 Mn.

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