#439 Customer Experience Transformation with Rupesh Mithani, SVP at Hexaware

Today we’re talking to Rupesh Mithani, SVP at Hexaware. And we discuss how Customer Experience Transformation requires reevaluating every part of the organization. How to plan as a leader when technology is evolving so rapidly, and why it’s important to give your direct reports the freedom to fail in order to build a strong foundation. 

All of this right here, right now, on the ModernCTO Podcast! 

To learn more about Hexaware CXT, check them out at https://hexaware.com/transform-customer-experiences/

In case you missed it: check out our previous episodes with Hexaware:

• Biju Shoolapani, Global Leader of Digital Core Transformation
• Arun "Rak" Ramchandran, CVP Global Market Leader
• Tony Schettino, VP

About Rupesh Mithani:

25 years experience working with consulting organizations providing services to their end-clients.Led teams focused on developing IT strategies and roadmaps, high-level solution approaches, package software selection implementations for various ERP/CRM and cloud-based solutions. Have extensive experience with ERP packages such as PeopleSoft (CRM, Supply Chain, Financials and HR), SalesForce.com (CRM), Oracle (Financials and Customer Data Hub) and Workday (HR, Payroll & Benefit Admin). Managed large teams for implementation work including using BearingPoint's offshore delivery center and working with Hexaware and TCS resources to provide overall solution to the client.

About Hexaware:

Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything™, Cloudify Everything™, Transform Customer Experiences™”. Powering Hexaware’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,833 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported 2020 global revenue of USD $845.04 Mn.