#957 Why do 81% of Mature AI Programs Get Rolled Back? with Daniel Morris, CPO at Sinch

Confidence and readiness are actually NOT the same thing.

Today, we're talking to Daniel Morris, CPO at Sinch, about why 81% of mature companies roll back their AI programs even as 89% of leaders claim they're fully prepared, how the shift from SMS to rich messaging is rewriting the rules for how brands connect with customers, and why the next evolution of authentication might mean your phone silently proves who you are without you ever seeing a prompt.

All of this right here, right now, on the Modern CTO Podcast!

To learn more about Sinch, check out their website here.

About Daniel Morris

Daniel Morris is the Chief Product Officer at Sinch, where he leads product strategy across a global portfolio of messaging, voice, and email communication services. He came to Sinch through the acquisition of Mailgun, which became Pathwire, and has spent his career at the intersection of software development and product leadership. A former software engineer turned CPO, Daniel is focused on navigating the convergence of agentic AI, rich messaging, and next-generation network authentication and what those shifts mean for how businesses communicate at scale.