#357 Colleen Berube - Focusing More On Customer Experience & Give Employees Context About Your Company
Today we’re talking to Colleen Berube, the CIO at Zendesk. And we discuss how CTOs and CIOs can be focusing more on customer experience. Why you should provide employees with as much context about the organization as possible, and how creating a great experience for your employees will create a great experience for customers down the line.
All of this, right here, right now, on the Modern CTO Podcast!
For more on Zendesk, visit them at https://www.zendesk.com/
About Colleen Berube:
Colleen is a Silicon Valley IT veteran with a fresh perspective. With over 20 years of business transformation leadership experience at companies ranging from pre-IPO to the Fortune 100, she creates and delivers innovative strategies and solutions that create top-line growth and deliver bottom-line results.
Her strength comes from a unique combination of solid business acumen paired with experience across multiple industries and business models. Whether leading digital transformation, implementing new systems or innovating the customer experience, she's committed to creating an inspiring vision and delivering positive business outcomes.
Colleen's work style is defined by collaboration and open communication. She has high standards for herself and others around her. She is consistently recognized for her ability to build and lead top-notch technology teams. She's known as a courageous and pragmatic leader.
One of Colleen's personal passions is rowing. She loves the sport and it has taught her countless lessons about discipline and teamwork. Off the water, her other passions include food, wine and travel.
Additional of expertise: business transformation, business model change, SaaS, services delivery, solution implementation, web development, commerce, big data, analytics and operational excellence, innovation.
About Zendesk:
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved.
The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.