#244 Chris Menier - GM Digital Transformation at Vitria

Episode 244 ·

Today we are talking to Chris Menier, the General Manager of Digital Transformation at Vitria. And we discuss the intersection of DevOps and AI Ops, what a successful pivot looks like for a well established organization, and how to get your team on board using empathy and enrollment.

All of this, right here, right now on the Modern CTO Podcast!

About Chris:

Chris Menier has more than 20 years of experience as an executive in the analytics space, with a focus on enterprises and communications service providers in the midst of Digital Transformation. He has an extensive background in industry-related technology with an emphasis on closed-loop automation, AIOps, machine learning, and big data. He focuses on operationalizing analytics, and delivering true business value and improved end-customer experiences.

About Vitria:

VIA AIOps ecosystem observability and explainable AI provides the operations team the confidence they need to automate response. Analytics and automation provide your customers with experience assurance. Automation minimizes the number of incidents that impact service and analytics provides the what-if analysis to prevent problems from recurring in the future.

First, we provide expansive total ecosystem observability. VIA ingests high volumes of data, coming at high speeds, from any source, batch or streaming. Instead of looking at each component of the infrastructure in silos - we look across the silos at the whole service supply chain. We provide visibility to what is causal, symptomatic, and impactful. We do this across silos so we can automate response. We monitor all signals across all layers.

Second, we change outcomes with explainable AI. VIA provides augmented intelligence - the combination of human and machine analytics. VIA’s analytics as a service architecture enables what-if analyses and generates visual explanations of all analyses and actions. VIA automates signal detection, ontology mapping and cross correlation.

Third, VIA AIOps provides experience assurance through identification and prioritization of true business and customer impacting incidents, which improves the customer experience.

TOPICS:

  • Chris' entrepreneurial background. Founding an ISP at 19
  • What Chris is working on at Vitria today
  • History of Vitria. Where they were and where they are now going
  • AI Ops and DevOps
  • Vitria's Via platform and what it does
  • Thoughts on leadership using empathy and enrollment

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